Legacy Collection Advisors (“LCA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, upload photos, call, text, or email us.

Legacy Collection Advisors is operated by CCC LLC.

By using our website or contacting us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you voluntarily provide to us, including:

Name
Email address
Phone number
City, state, or general location
Collection details or general inquiry information
Optional photos or file uploads
Preferred method of contact
Any other information you choose to provide

We may also collect basic website usage information automatically, including:

Pages visited
Date and time of visit
Browser and device type
Referring website or ad source
Approximate location, such as city-level location derived from IP address
Website interactions, such as form submissions, phone clicks, text clicks, or email clicks

We do not intentionally collect sensitive personal information such as Social Security numbers, financial account numbers, government identification numbers, medical information, or biometric information. Please do not submit that type of information through our website, forms, email, or text.

2. How We Use Information

We use the information we collect to:

Respond to inquiries
Review collection descriptions and submitted photos
Provide an initial collection review or next-step recommendation
Schedule phone calls, text exchanges, email follow-ups, or in-person visits
Discuss possible purchase, sale, organization, referral, or advisory options
Improve our website and services
Understand how visitors find and use our website
Track website performance and advertising effectiveness
Maintain business records
Protect against spam, fraud, misuse, or security issues

Important: We do not sell your personal information.

3. Contact Forms and Photo Uploads

Our website uses Tally to collect form submissions. When you submit a form, the information you provide is stored on Tally’s servers and forwarded to our business email inbox.

Form submissions may include your name, email address, phone number, collection details, and optional photos or files.

Uploaded photos may show collectibles, storage areas, boxes, shelves, rooms, homes, garages, basements, or other personal spaces. We use submitted photos only to review your inquiry and determine appropriate next steps.

We do not publicly post, sell, or share your submitted photos for marketing purposes without your permission.

If photos contain personal information that is not relevant to the collection review, we recommend cropping or excluding that information before submitting.

4. Direct Phone, Text, and Email Communications

You may contact us directly by phone, SMS/text message, or email.

Current contact channels include:
Phone/SMS: 872-772-1712
Email: info@legacycollectionadvisors.com

If you contact us directly, we may use your contact information to respond to your inquiry and follow up on your collection or related request.

By providing your phone number or texting us, you agree that we may call or text you in response to your inquiry. Standard message and data rates may apply. You may ask us to stop contacting you at any time.

5. Website Analytics

We use Google Analytics 4 to understand how visitors use our website.

Google Analytics may collect information such as:

Pages visited
Session duration
Device and browser type
Approximate location
Referral source
General website interaction data

Google Analytics uses cookies and similar technologies to help analyze website traffic and usage. This information helps us understand what pages are useful, how visitors find us, and how we can improve the website.

You can learn more about how Google collects and processes data by reviewing Google’s privacy materials and Google Analytics disclosures.

You can also adjust your browser settings to block or delete cookies. Some website features may not work as intended if cookies are disabled.

6. Website Hosting

Our website is hosted through Vercel. Like most hosting providers, Vercel may automatically process technical information necessary to operate and secure the website, such as:

IP addresses
Access timestamps
Pages requested
Browser and device information
Server logs

This information is used for hosting, performance, security, diagnostics, and website operation.

7. Third-Party Service Providers

We use trusted third-party service providers to help operate our website and business. These may include:

Tally for form submissions and file uploads
Google Analytics for website analytics
Vercel for website hosting
Email providers
Website development or technical support providers
Professional advisors, if needed

These service providers may process information on our behalf as necessary to provide their services.

We may also share information if required by law, to protect our rights, to prevent fraud or misuse, or with your permission.

8. Referrals and Outside Specialists

In some cases, we may recommend or refer you to an outside professional, such as an independent appraiser, specialist, attorney, auction company, dealer, or other advisor.

We will not share your personal contact information, collection details, or photos with an outside professional unless:

you ask us to do so,
you give us permission,
or sharing is necessary to complete a service or request you have approved.

If a collection involves a specialty outside our focus area, we may ask whether you would like an introduction to another professional.

9. Data Retention

We keep information only as long as reasonably necessary for legitimate business purposes, including:

Responding to inquiries
Reviewing collection information
Maintaining business records
Tracking leads and website performance
Resolving disputes
Complying with legal, tax, accounting, or recordkeeping obligations
Preventing fraud or misuse

As a general guideline, we may keep inquiry records, emails, form submissions, and related photos for up to three years, unless a longer retention period is needed for business, legal, tax, accounting, dispute-resolution, or fraud-prevention purposes.

You may request that we delete information you submitted by contacting us at info@legacycollectionadvisors.com. We will make reasonable efforts to honor your request unless we need to retain certain information for legitimate business or legal reasons.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information submitted to us.

However, no website, email system, text message, file upload tool, or online transmission is completely secure. Please avoid submitting highly sensitive personal information through our website, forms, email, or text messages.

If we become aware of a data security incident involving personal information, we will take reasonable steps to respond and comply with applicable legal obligations.

11. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information to us, please contact us and we will take reasonable steps to delete it.

12. Visitors Outside the United States

Legacy Collection Advisors is based in Illinois and primarily serves clients in the United States.

If you contact us from outside the United States, you understand that your information may be processed and stored in the United States or by service providers located in other jurisdictions.

At this time, our services are primarily intended for U.S.-based inquiries.

13. Your Choices

You may contact us to:

Ask what information you have submitted
Correct inaccurate information
Request deletion of information you submitted
Ask us to stop contacting you
Ask questions about how your information is used

To make a request, contact us at:
info@legacycollectionadvisors.com
872-772-1712

We may need to verify your identity before completing certain requests.

14. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

Please review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the effective date at the top of this page.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

For privacy questions or requests, contact:

Legacy Collection Advisors
Operated by CCC LLC
Email: info@legacycollectionadvisors.com
Phone/Text: 872-772-1712